Terms and Conditions
Please do not hesitate to contact us for further information or with any queries. Either by email email@example.com or by phone 020 8671 2355.
Martin Grover Studio - Carlew House Studios, 21 East Place, London. SE27 9JW.
We make every effort to despatch your order promptly and you will receive your order within a few days. However shipping in the UK can take up to 10 days. Orders from outside the UK can take even longer. Please contact us directly if you require your order urgently and would want to pay for a faster service. We will do whatever we can to help.
We primarily use Royal Mail to carry out delivery. Track your item with Royal Mail.
UK delivery of greetings cards is £1.95 per order (the order contains cards only). Order 4 or more cards for FREE shipping. (card only)
UK delivery of an order containing prints and any other items (including cards) is £3.95 per order.
E.U. delivery of an order containing any item is £7.50 per order.
Rest of the World delivery of an order containing any item is £13.45 per order
The correct shipping cost is assigned to your order at the checkout stage.
Your items will be added to our checkout basket and when you are ready to purchase you will asked to fill in your details (email address and physical address). We partner with PayPal for the actual transaction where your payment is securely processed. Once you click to be transferred to the PayPal system you are offered the option of:
1. Logging in to use your existing PayPal account to pay;
2. Paying with your credit or debit card.
To proceed to pay with a card ensure that the ‘Email’ and ‘Password’ fields are EMPTY and then click the grey button: Pay with Debit or Credit Card, near the bottom of the box (as illustrated).
Depending on your browser settings, the ‘Email’ and ‘Password’ fields can automatically populate. Please ensure that they are clear before clicking the grey button, otherwise PayPal defaults to trying to log you into your existing account or to setting up a new account. Tempting though it may be to panic and give up; please don’t ! Contact us for assistance.
Once completed PayPal will email you a confirmation of your full payment. It will not show an item by item breakdown, however, the order confirmation that you receive from us will show this information.
RETURNS AND REFUNDS POLICY
We fully appreciate your custom and have tried hard to fully represent our products faithfully on the website though appreciate that occasionally what is received is not what is expected. If for any reason, you are unsatisfied with your purchase we will give you a full refund (minus all shipping costs).
If this is the case, please contact us and we will provide details on how to make the return to us.
Please return prints in the protective packaging they came in.
Our no quibble returns policy lasts for 30 days from your purchase. If 30 days have lapsed since your purchase we cannot offer you a refund or exchange.
Once your returned order is received by us we will notify you by email. Once your return is inspected and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in a timely manner.
This is a very rare occurrence but If your purchase arrives in poor condition please contact us to explain the issue. If there is damage to the product then send us some digital photos along with your order number and date of purchase and state whether you would like a replacement or a refund.
Return Shipping of Prints
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs from the original order are non-refundable.
Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. If your return does not reach us, or is damaged in transit to us, we cannot offer a refund.
Thank you for browsing and please do not hesitate to contact us for further information or clarification.
Terms and Conditions of Sale
These Terms and Conditions apply to all use of MartinGrover.com and all transactions for the sale of goods on MartinGrover.com. Please read them carefully. They do not affect your statutory rights.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on MartinGrover.com
All prices shown on MartinGrover.com include any VAT payable but exclude delivery charges.
Although we endeavour to ensure that all pricing information on MartinGrover.com is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to adjust prices, offers, goods and specifications of goods on diy.com at our discretion at any time before (but not after) we accept your order.
Please see the how to shop section for information on how to place an order. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "confirm order" button on the check out page.
All orders made by you through MartinGrover.com are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
For certain goods, information concerning stock availability is not available on MartinGrover.com If you order goods are not available from stock, we will contact you by e-mail or by telephone to discuss how you wish to proceed. You will have the option to wait until the goods are available from stock, or cancel your order in accordance with our returns policy.
Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our returns policy, we accept your order 7 days after the date of order or when the goods are delivered, whichever is earlier.
The total cost of your order is the price of the goods and delivery charges as set out in delivery information.
Payment can be made by most major credit or debit cards in accordance with the payment methods section.
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Our returns policy - terms and conditions
Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.
Products delivered to you
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 30 days after delivery.
Images are for illustrative purposes only and may not be precisely to scale or exact colour representations. E&OE.
This is subject to the following conditions:
The product must be unused
You will receive a full refund of the price paid less any delivery/collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund We reserve the right to refuse a return or to require proof of identity YOUR CONSUMER RIGHTS ARE NOT AFFECTED
Faulty Products If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 020 8671 2355 to arrange.
General Conditions We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of MartinGrover.com.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.
MartinGrover.com will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of MartinGrover.com, MartinGrover.com may not be able to do so. In such circumstances MartinGrover.com will contact the Customer and agree an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer the Customer may not be able to do so. In such circumstances the Customer will contact SlipShop and agree and alternative date.
As soon as MartinGrover.com has delivered the goods, the Customer will be responsible for their safekeeping and MartinGrover.com will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, MartinGrover.com's responsibility for everything other than damage due to its negligence will end on the date MartinGrover.com agreed to deliver them as set out in the contract.
Ownership of the goods shall remain with MartinGrover.com and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to SlipShop, have been paid in full.
To the extent permitted by law, MartinGrover.com accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
Contracts are made and accepted subject to these Conditions of Sale. Contracts that are made in Scotland shall be governed by Scottish Law otherwise this contract shall be governed by English Law and no other.
In these terms and conditions: "MartinGrover.com" means, Martin Groverand any other connected organisation that supplies the goods ordered by you and any successor to its business;
"We and Us" means MartinGrover.com either alone or together with you, as the context requires;
"Working day" means every day of the year except weekends, and English statutory and public holidays;
"You" means the person ordering goods subject to these terms and conditions;
Carlew House Studios, 21 East Place
MartinGrover.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MartinGrover.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect:
We may collect the following information:name and job title, contact information including email address, phone/fax number, company information demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping and accounting purposes. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Martin Grover.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website.
You are not allowed to copy any material from this website for any other commercial purpose.
You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.
You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.
You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.
You are not allowed to use the site to make any speculative, false or fraudulent orders.
This website consists of images, text, formats and styles of presentation, software (including HTML code) and material analogous to it ('Material'). All copyright and other moral ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively or is licensed to MartinGrover.com
You acknowledge our rights to the Material. Save as provided elsewhere in these Terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from Material accessed through this site. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.
This website also contains certain MartinGrover.com (or a subsidiary company) trademarks (whether granted or applied for), graphics, logos and service names ('Devices'). The Devices are owned exclusively by MartinGrover.com or a subsidiary and may not be copied or reproduced in any format (save as provided elsewhere in these Terms), or used in connection with any product or service without MartinGrover.com's consent. All other trademarks not owned by MartinGrover.com or its subsidiaries that appear on this site are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by MartinGrover.com or its subsidiaries.